Dear Saturn and General Motors,
I received a recall notice in June that my Saturn Ion could experience power steering problems that may “occur at any time without warning” and “which could result in a crash”. And when I went to the dealership they told me that the part to fix this problem was not available and that my car is safe to drive. So my question to you is…what part of could occur at any time and result in a crash, is safe? The representative at the dealership told me that he wouldn’t drive it but also that I could not get a rental because his “superiors” would not allow it. So please also tell me why you have recalled my car for safety reasons and then put me on hold? My car is useless to me as I have already experienced power steering problems and I and my family are now scared to death of it! And the people on your hotline are rude, disrespectful, sarcastic and absolutely no help at all. They won’t even tell me their last names! What good is a first name without a last one? One of your phone answerers named Dorothia told me that if my power steering shuts off I will just need to “Summon more effort and strength”. I think her last name might be Scratch or Beelzebub! When I was handed over to an “executive” operator named Nicole and asked her whether or not she would let her son or daughter drive said vehicle under the possibility of having to summon their super strength at a moments notice just to steer out of a “potential crash situation” she answered that the question was irrelevant since she had no children! Perhaps her last name was Incubus or Succubus? You should all be ashamed of yourselves! And to think I was once proud to own an American made and General Motors affiliated Saturn… I want my money back!